FreightDeck, LLC, a Delaware limited liability company, ("FreightDeck," "we," "our," or "us") respects your privacy and is committed to protecting the information you entrust to us. This Privacy Policy explains how we collect, use, and protect information when you use the FreightDeck software application, website, APIs, and related services (the "Service"). By using the Service, you acknowledge and agree to this Policy. The Service is a business tool for logistics professionals.
FreightDeck is a software provider—not a freight broker, carrier, or shipper. Information submitted to FreightDeck belongs to our customers and is used to operate, maintain, improve, and support the Services.
We do not use customer shipment information, load information, pricing information, customer lists, or business activity to compete with our customers or to solicit their customers, carriers, vendors, or business partners.
We do not sell your personal information. We also do not access customer data for marketing purposes except as reasonably necessary to provide support, maintain the Service, improve product functionality, investigate technical issues, or comply with applicable law.
Our goal is to help logistics professionals operate more efficiently—not to leverage customer information for competitive advantage.
We share information only with:
To improve our Service, we may analyze your data in aggregated, anonymized, or de-identified form.
Such information may be used to improve routing algorithms, improve estimate accuracy, enhance user experience, develop new software features, or produce statistical analyses that do not identify any individual customer or shipment. We do not publicly disclose customer-specific shipment information without permission.
We retain information for as long as reasonably necessary to provide the Service, maintain your account, comply with legal and tax obligations, resolve disputes, and enforce agreements. You may request deletion as described below; some records (e.g., billing) may be retained as required by law. When information is no longer needed or required by law, we take reasonable steps to delete or anonymize it.
We use reasonable administrative, technical, and organizational measures to protect information, including encrypted transport, hashed passwords, access controls, and restricted access to production systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You may access or update your account information, cancel your subscription, opt out of certain communication, request a copy of your personal information, and request correction or deletion of your personal data by contacting us. Depending on your location, you may have additional rights under applicable privacy laws. Any requests must be submitted to us through the contact information provided below.
We may use cookies and browser local storage for authentication, preferences, measure usage, analyze product performance, and to keep you signed in and operate the app. You can control cookies through your browser, though some features may not function without them.
The Service is for business use by adults and is not directed to anyone under 18. We do not knowingly collect data or personal information from children.
Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of those third parties.
If you access the Services from outside the United States, you acknowledge that your information may be transferred to and processed in the United States.
We may update this Policy from time to time. Any changes will become effective upon posting the revised policy with a new "Last updated" date. If we make material changes, we will let you know via email and/or a prominent notice through our Service and update the "Last Update" date at the top of this Privacy Policy. Your continued use after changes take effect constitutes acceptance of the updated Privacy Policy.
Questions about this Policy or your data: support@freightdeck.ai.